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Card Holder Agreement
The Husky One Card is the official identification card used at the University of Connecticut campuses. All patrons requesting a Husky
One Card must sign a Husky One Card Agreement Form. This agreement describes and governs the use of the Husky One Card. By signing this
form, the card holder has agreed to the terms and conditions of the agreement as set forth in this document.
The One Card Office will issue one active Husky One Card to each authorized user for use during his/her tenure at the University of
Connecticut. The issue of the active Husky One Card will be based upon the individual’s primary affiliation with the University and
the name appearing on the Husky One Card will be the card holder’s official name of record with the University. As this is a photo
ID card, dark glasses and hats must be removed before the picture can be taken. Card holders will not be allowed to wear any article
of clothing or eyewear that obscures his/her physical features. Any exceptions will be made on a case by case basis.
The Husky One Card remains the property of the University of Connecticut at all times and the University governs all uses of the card.
The card is not transferable; only the person pictured on the front of the UConn ID Card will be allowed to use the card. Unauthorized
use, sharing, alteration or duplication for any purpose will result in immediate confiscation of the card and may result in disciplinary
or legal action. Students shall show their identification card when requested to do so by University of Connecticut officials performing
their duties who identify themselves and state the reason for their request.
Disclosure to third parties: in accordance with the Family Education Rights and Privacy Act (FERPA), your photograph is part of your
educational record. As directory information, it can be released to campus officials for educationally related and university purposes.
The University will not release the card holder’s photograph outside the institution, unless permitted or required by law, or with the
card holder’s permission. Information regarding the participant’s account or transactions may be disclosed to third parties when
necessary to complete transactions initiated by the card holder, when the condition or existence of an account must be verified,
to comply with government agency or court orders, in conjunction with all other card holder accounts in the aggregate but not in
regards to a personal account, or with the participant's written permission. The on–line account management feature (Webvts) is
provided by a third party, JSA Technologies Incorporated. Participants in the Husky Bucks account understand that account information
is shared with JSA to provide the Webvts feature. JSA is prohibited from using this data in any manner, except to provide the on–line
account management program to the University.
Lost or stolen cards should be immediately deactivated. This can be done either on–line at www.onecard.uconn.edu or by calling the One
Card Office during business hours at 486–3129. The University is not liable for lost or stolen cards – no refunds will be issued for use
of a lost or stolen card. The card holder will be responsible for unauthorized transactions resulting from the loss or theft of his/her
card. If the card is found, the card holder can reactivate the card on–line or in person. Cards will not be reactivated over the phone.
A replacement cost of $15 will be charged for a lost, stolen or damaged card (except those that are faded or rendered unusable due to
normal wear and tear). The card holder will not damage or alter the card in any way. The card holder will not punch holes, affix stickers,
or in any other way make modifications that may create problems when trying to use the card for University business (card swipes and
identification). Damaged or mutilated cards must be surrendered at time of replacement. Upon issuance of a replacement card, remaining
balances will be transferred to the new Husky One Card. The University of Connecticut reserves the right to establish daily spending
limits at unattended locations to minimize misuse of funds on stolen cards.
Husky One Cards become invalid upon termination of affiliation with the University and must be surrendered upon request. All accounts
will be closed automatically and funds held for one year from date of separation. Upon withdrawal, graduation or termination of
employment from the University, refunds must be requested in writing. Proof of separation from the University may be required.
All debts on the participant’s Student Account must be satisfied prior to a check being processed for a refund. Refunds will not be
issued for accounts of $20 or less in value. A $10 processing fee will be deducted from the account balance prior to any refund. All
refund checks will be mailed to the last known address listed with the University and may take 2–4 weeks to process. If no refund is
requested within one year, funds will be forfeited to the Husky Bucks account for its on–going operation.
The card holder is responsible for use of the card in accordance with the instructions at all locations where the card is accepted.
The card holder is responsible for maintaining a valid Husky One Card which is in proper working condition. The Husky One Card is the
access device for the Husky Bucks account. The card must be presented at the time of purchase and shall be the only means of accessing
the participant’s account. The card holder may be required to sign a receipt for goods received. If the point of sale terminal is
equipped to provide a receipt the card holder will either receive a receipt as a matter of course or upon request. It is the card
holder’s responsibility to ensure that the receipt is correct. Under no circumstances may alcoholic beverages be purchased with the
Husky One Card.
Nature of the Husky Bucks account: the Husky One Card acts as a stored value account, not as a credit card. No negative balances,
cash withdrawals or cash advances are permitted. Other than account closing, the University will not charge any fees for the use of
your account. Account balances do not accrue interest or other earnings. For continuing card holders, Husky Bucks remaining at the
end of a semester will automatically be rolled over to the next semester. If the card holder’s balance goes below zero as a result of
the system being off–line, the card holder is still responsible for paying for all purchases made. The University reserves the right to
suspend an account and/or the Husky One Card privileges if the account remains delinquent. If a check is presented for deposit and the
check is subsequently returned for any reason, the account will be reduced by the amount of the check and the card holder will be
charged a $20 returned check fee. The University will use any means available to collect amounts due, including, but not limited to,
the placement of a hold on the card. The card will be reactivated upon restitution.
Card holders who have a University NetID may obtain information regarding their Husky Bucks account usage, including the amount of
funds remaining on the account, recent transactions or where the account was used and any new amounts added to the account by accessing
the “manage your account” page on the One Card Office website www.onecard.uconn.edu or by visiting
the One Card Office. Card holders may request a printout of their account history.
Merchandise may be accepted for return in accordance with the refund policy in effect at the place of purchase of the product(s) or
service(s). Any refund(s) shall be credited to the card holder’s account; no cash refund(s) will be made for any purchase made with
the card. Refunds of money deposited on the Husky One Card via a credit card will be issued back to the credit card used.
Error resolution: If the card holder suspects an error on a receipt or transaction, contact the One Card Office at 486–3129 or by
e-mail at onecard@uconn.edu. Contact must be made within sixty (60) days of the transaction(s) in question.
Failure to request error resolution in a timely manner could result in the loss of a refund. Errors on receipts from local on and
off–campus merchants should be first addressed with that merchant. When making a request for an adjustment to the account, the
card holder must furnish the following information:
- the card holder’s name and account number;
- a description of the transaction in question and explanation of the discrepancy; and
- the dollar amount of the transaction in question;
- approximately when and where the error took place.
The University of Connecticut and the One Card Office are not responsible for the refusal to accept or honor the Husky One Card
by any of the participating establishments under, but not limited to, the following circumstances:
- there are insufficient funds in the account at the time the purchase is requested,
- the equipment being used by the merchant or office initiating the transaction is not functioning correctly at the
time the transaction is attempted,
- the account has been temporarily or permanently suspended due to violation(s) of this agreement,
- the card has been reported lost or stolen.
At Dining Services’ locations contracted meal plans and point plans are automatically assessed first. If sufficient funds are not
available in a contracted meal or point plan to satisfy a transaction, the system will automatically cascade to the Husky Bucks account.
Following automatic cascading if an account still does not have sufficient funds to complete the transaction, the remaining balance will
need to be paid with cash. Dining Services’ meal and point accounts follow policies found at the Dining Services website
www.dining.uconn.edu.
The University may change any or part of these terms and conditions and will notify University card holders by e-mail at least 30 days
before change is to become effective and by posting the new agreement on the One Card website. The use of the Husky One Card on or after
the effective date of change means that the participant accepts and agrees to the change. Prior notice need not be given where immediate
change in the terms and conditions is necessary to maintain or resolve the security of the account. Changes can be found at
www.dining.uconn.edu
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