Frequently Asked Questions

What do I need to have with me to get a Husky One Card (UConn ID)?

A photo ID such as a drivers license, passport, or some other official picture ID. Employees will also need to bring a copy of their payroll authorization or a letter from their Department.

Where is the One Card Office located?

Second floor of the Wilbur Cross building, Storrs.

What do I do if I lose my ID?

If you lose your card, deactivate it via the Manage Your Account section of this website or call the One Card Office at (860)486-3129. If you find it, you can reactivate it on the website or in person at the One Card Office. Any meals or cash lost are not refundable, so make sure to deactivate your lost card immediately.

My ID card will not open my door (Storrs Residence Halls)?

If your ID does not work for your door you must contact Residential Life at 486-5556.

Do ID cards expire?

Your card is valid as long as you are affiliated with the University and does not need to be renewed each year. If there is a change in status (ex. from undergraduate to graduate, name change, etc.) then a new card must be issued.

What happens if my ID stops working?

It is important to take good care of your ID card. You can buy an ID holder at the Co-op. Keeping the ID card in a holder will lesson the risk of damage. The One Card Office will replace, at no charge, any non-functioning ID card that exhibits normal wear and tear. Normal wear and tear is defined as any damage that is caused by swiping the ID card through authorized equipment. The One Card Office will charge a replacement fee of $15 for non-functioning ID cards that are determined to be caused by improper care and handling. Examples include bent cards, gouged cards, cards with vertical scratches or gouges on the magnetic stripe. Any ID card with a hole punch that interferes with the function of the ID card will also be charged a $15 replacement fee.

Can my friends use my ID?

No. Your ID is yours to use only. If a person is caught using someone else’s ID, the ID may be confiscated. This is to safeguard any value that may be on the card.

Can I pick up my friend’s/child’s ID card?

No. The cardholder must be the person who picks up the ID.

What can I use my ID for?

The Husky One Card has many different functions. It is used as an identification for various functions and events, for meal plans, to take books out of the library, access to the gym, door access to your dorm, and purchases with HUSKY Bucks.

What are Husky Bucks?

HUSKY Bucks is a debit account on your ID to make purchases at various locations at the Storrs and regional campuses. There are several off-campus merchants near the Storrs campus that also accept HUSKY Bucks. Note: laundry facilities at the Storrs campus (except Mansfield Apartments) and copying and printing services at the Homer Babbidge Library only take HUSKY Bucks. There are no coin machines.

For a complete listing of locations see the Husky Bucks page.

How can I add Husky Bucks?

Refer to the Deposit web page.

How do I check my balance?

Go to the Manage Your Account page.

Can I take cash out of my account?

Cash cannot be taken out of this account. Refunds are only issued upon request if the student is graduating or has separated from the University and has a balance of $20 or greater. There is a $10 fee to close the account.

Are points the same as HUSKY Bucks?

Points are not the same as HUSKY Bucks. The 3 resident meal plans come with constant passes (for the dining halls only), flex passes and the top 2 have points. Flex passes are used to bring a guest in the dining hall or to take out food at the grab & go locations. They are not valid at the coffee shops. Points can be used at Dining Services locations that do not allow a meal swipe: the coffee shops, Chuck & Augie’s (after 4pm) and grab & go locations. HUSKY Bucks are extra money added to the ID for making purchases in many places on-campus besides Dining Services (Co-op, Benton Museum, Jorgensen, for doing laundry, for copying and printing, etc). See Where to use Husky Bucks for a complete list.

A purchase made at a Dining Services’ location will reduce the meal plan first until all flex passes and points have been exhausted. Then HUSKY Bucks will kick in.

Laundry Information

The laundry facilities in Storrs are set up with card readers only; there are no coin machines. Your UConn ID activates the washers and dryers using HUSKY Bucks. One wash cycle costs $1.25. One dry cycle costs $1.25.

When doing laundry, swipe your card only once and select the washer or dryer number. Wait for the transaction to process. Then activate the washer or dryer by selecting the cycle. Do not swipe a second time.

Problems with the laundry facilities can be reported to MacGray Services in one of two ways:

1. Their UConn Customer Services website at: www.MacGray.com
2. 1-800-MAC-GRAY (24 hours a day, 7 days a week)

Library Information