Lost or Non-Functioning ID Cards

If you lose your card, deactivate it via the Manage Your Account section of this website or call the One Card Office at 486-3129. If you find it, you can reactivate it on the website or in person at the One Card Office. Any meals or HUSKY Bucks lost are not refundable, so make sure to deactivate your lost card immediately.

The fee to replace a lost ID card is $15, which can be paid for with cash, check, or HUSKY Bucks. Be sure to ask if your card has been turned in.

The One Card Office will replace, at no charge, any non-functioning ID card that exhibits normal wear and tear. Normal wear and tear is defined as any damage that is caused by swiping the ID card through authorized equipment. The One Card Office will charge a replacement fee of $15 for non-functioning ID cards that are determined to be caused by improper care and handling. Examples include bent cards, gouged cards, and cards with vertical scratches or gouges on the magnetic stripe. Any ID card with a hole punch that interferes with the function of the ID card will also be charged a $15 replacement fee.